Design Inquiries

-Email us at admin@blackgreeklifellc.com! You never know what we are capable of until you ask!

Returns/Exchanges

Email admin@blackgreeklifellc.com to request a Return Authorization Code and detailed instructions for your return. Authorized returns will be issued for the following reasons:

• Exchange: Customer must notify Black Greek Life, LLC within 72 hours of delivery date by email. For exchanges due to incorrect size or fit, if we no longer have your size available a full refund in the original form of payment will be made. Customer is responsible for shipping the item (s) with tracking information.
• Returns: Customer must notify Black Greek Life, LLC within 72 hours of delivery date by email. A store credit/gift card will be issued to the customer. Customer is responsible for shipping the item(s) with tracking information within 7 days of receiving authorization to return item(s).
• Incorrect Order: Customer must notify Black Greek Life, LLC within 72 hours of delivery date. We will correct the order at no additional expense to the customer, we will also provide a label for return of the incorrect merchandise. Incorrect merchandise must be returned in original condition and packaging within 14 days of delivery date or item will be charged to the customer.
• Damaged Product: Customer must notify Black Greek Life, LLC within 72 hours of delivery date. Manufacturing defects only will be approved for replacement, and must be returned within 14 days of delivery date. Please take a picture of the item and send to the email address above. We will not replace merchandise which displays signs of wear and tear.

Address for returns will be provide in the email confirming your return.

• Restocking Fee Policy
  
  
  At Black Greek Life LLC, we strive to provide high-quality merchandise and excellent customer service. To ensure fairness and efficiency in our return process, a restocking fee will be applied to all eligible returns. This fee helps cover processing, inspection, and repackaging costs.
  
  
  Restocking Fees by Category:
  • Clothing & Apparel: 15% of the item’s price.
  • Accessories (e.g., jewelry, bags, hats): 10% of the item’s price.
  • Shoes & Footwear: 20% of the item’s price.
  • Non-Clothing Items (e.g., keepsakes, home décor, gifts): 15-20%, depending on the product.
  • Custom or Personalized Items: Final sale – no returns.
  
  
  Return Requirements:
  • Customers are responsible for return shipping costs.
  • Returns must be sent via a trackable shipping method.
  • Items must be in their original, unworn condition, with tags attached.
  
  
  Upon receipt and approval of your return, a store credit will be issued, minus the restocking fee. No refunds will be provided.
  
  
  For any questions regarding our return policy, please contact us before purchasing.

 Terms and Conditions for Custom Orders:

1. Custom Order Requests: To place a custom order, please provide detailed specifications, including design, size, color, material, and any other specific requirements. We reserve the right to refuse any custom order request that is deemed inappropriate, offensive, or violates any legal standards.

2. Pricing: The price of a custom order will be determined based on the specifications provided. A price quote will be provided to you for approval before finalizing the order. Any changes to the specifications after the order has been confirmed may result in additional costs.

3. Payment: Full payment is required before the custom order can be processed. Payment can be made via credit card or other agreed-upon method. We do not offer refunds for custom orders once payment has been received, unless there is a manufacturing defect or mistake on our part.

4. Production Time: The production time for custom orders will be communicated to you upon receiving your order. Please note that this production time is an estimate and may be subject to change due to unforeseen circumstances or complexities in the manufacturing process.  There is a minimum turn around time of 7 -14 business days depending upon the size of the order; unless you have chosen to pay rush fees.

5. Delivery: The estimated delivery date provided is for reference only and is dependent on factors beyond our control, such as shipping carriers and customs processes. We will make every effort to ensure timely delivery, but cannot be held responsible for any delays.

6. Cancellations and Changes: Custom orders cannot be canceled or changed once production has started. If you wish to make changes or cancel the order before production begins, please contact us as soon as possible. Please note that cancellation or change requests may incur fees or penalties.

7. Quality Control: We take pride in ensuring the highest quality of our custom products. However, please note that due to the nature of custom orders, there may be slight variations in color, texture, or other characteristics. These variations are considered normal and do not constitute a manufacturing defect.

8. Intellectual Property: By placing a custom order, you acknowledge that you have the necessary rights and permissions to use any provided designs, logos, or images. We reserve the right to refuse any custom order that infringes upon intellectual property rights.

9. Limitation of Liability: We are not liable for any damages, loss, or expenses arising from the use or inability to use a custom product, except as otherwise required by law.

By placing a custom order, you agree to the terms and conditions outlined above. Please read them carefully before proceeding with your order.

All custom orders must be paid in full prior to order commencing.

There are no returns or exchange for custom orders.

Once information is confirmed by customer, any mistakes in information will be corrected at the customers expense by creation of a new order.